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DawaSmartHMIS
Hospital management system · Kenya

Run the whole hospital on one patient record.

Front desk, triage, clinicians, lab, radiology, pharmacy, wards and the cashier on one system. Register a patient once; every order, result, dose and shilling follows them.

Download DawaSmart on Google PlayDownload DawaSmart on the App StoreUse onDesktop web
westlands.dawasmart.app/dashboard
The DawaSmart hospital command centre: patient arrivals, visits, queue wait, billed and collected, admissions and bed occupancy for a branch
The DawaSmart mobile app: a hospital home screen with active visits, quick actions and smart insights
  • ODPC registered
  • Penetration-testedBy an independent firm, 2026
  • Web, Android and iOSOne account on every device
  • Built in NairobiLocal training and support
Product tour · 3 minSee DawaSmart HMIS in 3 minutesFrom patient check-in to SHA claims and billing

Who it is for

Built for every kind of hospital.

Switch on the departments and sites you run. Looking for a clinic or pharmacy system? Explore DawaSmart for clinics and pharmacies.

  • 01

    Private hospitals

    Every service billed, M-Pesa reconciled, the day on the owner's phone.

  • 02

    Faith-based and mission

    Reliable records with payer and waiver controls.

  • 03

    County and public

    Live queues, worklists and a management dashboard.

  • 04

    Hospital groups

    Many sites, one account, group-wide reports.

One record

From registration to discharge, nothing is re-typed.

Each hand-off moves the patient to the next queue and carries the record with them. Billing is built as care happens, not reconstructed at the exit.

  1. Step 1

    Registration

    One MRN for life

  2. Step 2

    Triage

    Vitals and priority

  3. Step 3

    Consultation

    Notes, orders, prescriptions

  4. Step 4

    Diagnostics

    Lab and imaging results

  5. Step 5

    Billing

    Built as care happens

  6. Step 6

    Pharmacy

    Dispensed by batch

  7. Step 7

    Admission

    Bed board and MAR

  8. Step 8

    Discharge

    Summary and follow-up

westlands.dawasmart.app/patients
A patient's care timeline in DawaSmart: moved to triage, consultation finalised, moved to pharmacy and billing, each with a timestamp

Care timeline · demonstration data

What a connected record changes on the floor

  • The clinician sees results as they are entered: no runner, no printout, no phone call to the lab.
  • The cashier sees every item: orders and dispensing create bill items; the exit bill is already complete.
  • The pharmacy knows what was prescribed: and the ward knows what was dispensed and administered.
  • Management sees the day as it happens: arrivals, waits, beds, billed and collected, by department.

In the product

See the screens your staff will use.

Real screens from a demonstration hospital. Names and figures are fictitious.

A live bed board, nursing records on the admission, and a bill that posts itself.

  • Wards and beds with status: available, occupied, reserved, in maintenance
  • Observations, progress notes and a medication administration record signed at the bedside
  • Daily bed charges posted each night; deposits and interim payments tracked
  • Guided discharge with a printed summary
Inpatient and bed management

Swipe the screen to see more

westlands.dawasmart.app/inpatient/bed-board
The live bed board: general and maternity wards with available, occupied and reserved beds

Modules

Fifteen modules. Switch on what you run.

Every module is in the product today. Open one to see exactly what it does and who uses it.

Compare all modules

Video guide

SHA claims, from check‑in to submission.

A short walkthrough of a patient going from the front desk to a submitted SHA claim, on the real DawaSmart screens.

  1. 1Check cover
  2. 2Patient consent
  3. 3Submit claim
Billing and payersWatch on YouTube

Platform

Web at the desk. Mobile on the ward round.

One account and one patient record on every device, with AI and M-Pesa built in.

  • Web workspace

    Reception, consultation, lab, pharmacy and finance in the browser.

  • Android and iOS app

    Queues, triage, dispensing and the bed board, with biometric unlock.

  • Ask AI

    Answers from your own records, within each user's permissions.

  • M-Pesa and messaging

    STK Push, Paybill and Till, plus SMS, WhatsApp and email.

See the platformBook a demo
The DawaSmart mobile app on an iPhone: a hospital home screen with active visits, appointments, patients, quick actions and smart insights

Security and compliance

Procurement will ask. Here are the answers, including the ones still in progress.

Safravo Ltd is a registered Data Processor with the Office of the Data Protection Commissioner. The platform was penetration-tested by an independent firm in 2026. We publish what is in place, what is in progress and what is on the roadmap, and we do not claim certification we do not yet hold.

A nurse unlocking a tablet with a fingerprint in a hospital ward
Biometric unlock on the mobile app

  • Registered Data Processor

    In place

  • Independent penetration test

    Tested by ISP Kenya, 2026

    In place

  • Encrypted in transit

    TLS 1.2 and 1.3 only

    In place

  • Role and permission based access

    Facility, branch and department scoped

    In place

  • Audit trail

    Who did what, when

    In place

  • Hosting and data location

    DigitalOcean, United States

    In place

  • Digital Health Agency certification

    Application submitted

    In progress

  • SHA electronic claims

    Roadmap

    Roadmap
Read the full security and compliance position

Implementation

Live in phases, with training on site and support after launch.

  1. 1

    Discovery

    We map your departments and agree a dated, phased plan.

  2. 2

    Set-up and migration

    Catalogues, wards, stock and patients imported.

  3. 3

    Training

    Role-based sessions on site for every department.

  4. 4

    Go-live

    Our team is on the floor for the first days.

  5. 5

    Support

    Critical issues answered within one hour, 24/7.

How implementation works
Hospital nurses and clinicians in a training session following on laptops and tablets
On-site training · go-live week

Questions

The questions hospital boards ask first.

More on the FAQ page, including data ownership, exit, offline use and SHA.

How is DawaSmart HMIS priced for a hospital?
By quote. A quote has three parts: a one-off implementation fee (configuration, data migration, on-site training and go-live support), an annual licence set by facility level and size, and an optional support agreement with guaranteed response times. Prices are per hospital; additional branches are priced at a reduced rate.
Where is the data hosted?
On DigitalOcean infrastructure in the United States, under DigitalOcean's data processing agreement. We disclose this clearly because it is a cross-border transfer under the Data Protection Act; our DPIA and privacy policy document the position and the safeguards.
How long does implementation take?
It depends on the departments in scope and the state of your existing records. A phased go-live starting with outpatient and pharmacy is typically measured in weeks; a full hospital including inpatient, laboratory and radiology takes longer. We agree a dated plan with you during discovery, before any contract is signed.
All questions

Next step

See DawaSmart HMIS running on your hospital's workflows.

A demo takes about 45 minutes. We walk through the departments you run, on real screens, and leave you with a written scope and quote.

Book a demoRequest a quote

Or call +254 746 289 413 · Monday to Saturday, 8:00 to 18:00 EAT